Last updated: March 2026
1. Acceptance of Terms
By accessing or using HostPen ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including free trial users and paying subscribers.
2. Description of Service
HostPen is a web-based SaaS platform that provides AI-powered writing tools for short-term rental hosts. The Service includes tools for generating guest reviews, listing descriptions, check-in messages, complaint responses, and review replies. All content is generated using the Anthropic Claude API.
3. Account Registration
To access the full Service, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 16 years of age to register.
4. Subscription Plans & Billing
HostPen offers the following monthly subscription plans:
- Starter — $49/month: 100 AI generations per month, access to all 5 tools.
- Pro — $79/month: Unlimited AI generations, priority processing, premium theme unlocks.
All payments are processed by Lemon Squeezy. Subscriptions renew automatically on a monthly basis unless cancelled. You will be charged on the same date each month as your initial purchase.
5. Cancellation & Refunds
You may cancel your subscription at any time from your account settings or by contacting us at hostpen@protonmail.com. Cancellation takes effect at the end of your current billing period — you retain access until then.
We offer a refund within 7 days of your first payment if you are not satisfied with the Service. Refund requests after 7 days are evaluated on a case-by-case basis. Contact hostpen@protonmail.com to request a refund.
6. Acceptable Use
You agree not to use HostPen to:
- Generate content that is false, deceptive, or misleading to guests or platforms.
- Violate any applicable laws or the terms of service of Airbnb, VRBO, or any other platform.
- Attempt to reverse-engineer, scrape, or abuse the platform or its API.
- Resell or redistribute access to the Service without written permission.
- Upload or submit content that is unlawful, harmful, or infringes the rights of others.
We reserve the right to suspend or terminate accounts that violate these terms.
7. AI-Generated Content
HostPen uses artificial intelligence to generate written content. While we strive for quality and relevance, we do not guarantee the accuracy, suitability, or completeness of any generated output. You are solely responsible for reviewing and deciding whether to use any AI-generated content before publishing it anywhere.
8. Intellectual Property
The HostPen platform, including its design, code, and branding, is the intellectual property of HostPen. Content you generate using the Service is yours to use freely. You grant HostPen no rights over your generated content.
9. Limitation of Liability
To the maximum extent permitted by law, HostPen shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days prior to the claim.
10. Service Availability
We aim to maintain high uptime but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (such as Anthropic or Vercel), or unforeseen circumstances may cause temporary unavailability. We are not liable for any losses caused by downtime.
11. Modifications
We reserve the right to update these Terms of Service at any time. We will notify users of material changes via email or a notice on our website. Continued use of the Service after changes constitutes acceptance of the new terms.
12. Governing Law
These Terms are governed by the laws of the jurisdiction in which HostPen operates. Any disputes will be resolved through good-faith negotiation before any formal proceedings are initiated.
13. Platform Disclaimer
HostPen is an independent product and is in no way affiliated with, endorsed by, sponsored by, partnered with, or officially connected to Airbnb, VRBO, Booking.com, or any other short-term rental platform. We have no relationship — commercial or otherwise — with any of these companies, and they have not launched, approved, licensed, or verified HostPen in any capacity.
References to these platforms on our website or within our tools exist solely to describe the context in which our users work. HostPen is a standalone, third-party writing tool intended for individual hosts who independently choose to use these platforms. Any trademarks, logos, or brand names referenced belong entirely to their respective owners.
Users are solely responsible for ensuring that any content generated by HostPen complies with the terms of service of whichever platform they use.
14. Contact
For any questions about these Terms of Service, please contact us at hostpen@protonmail.com.