Top hosts have a secret weapon.
Now you do too.

Last updated: March 2026

1. Who We Are

HostPen ("we", "our", "us") is an AI-powered writing platform built for short-term rental hosts on platforms such as Airbnb and VRBO. Our website is hosted at hostpen.io. For any privacy-related questions, contact us at hostpen@protonmail.com.

2. Information We Collect

We collect only what is necessary to provide our service:

• Account information — your name and email address when you register.
• Payment information — handled entirely by Lemon Squeezy. We never see or store your card details.
• Usage data — the text inputs you submit to generate content, used solely to process your request in real time. We do not store your inputs after generation is complete.
• Technical data — basic logs such as browser type and IP address, used for security and performance purposes only.

3. How We Use Your Information

• To create and manage your HostPen account.
• To process your AI generation requests via the Anthropic Claude API.
• To send you transactional emails (e.g. subscription confirmations, password resets).
• To respond to support requests sent to our contact email.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

HostPen uses the following third-party services to operate:

• Anthropic — processes your text inputs to generate AI content. Subject to Anthropic's privacy policy.
• Lemon Squeezy — handles all payment processing and subscription management. Subject to Lemon Squeezy's privacy policy.
• Vercel — hosts our web application. Subject to Vercel's privacy policy.
• Supabase — stores account data securely. Subject to Supabase's privacy policy.

5. Cookies

HostPen does not use tracking, advertising, or analytics cookies. We may use a minimal session cookie to keep you logged in. No third-party cookies are placed on your device.

6. Data Retention

We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time by emailing hostpen@protonmail.com. We will action your request within 30 days.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise any of these rights, contact us at hostpen@protonmail.com.

8. Security

We take reasonable technical measures to protect your data, including encrypted connections (HTTPS) and secure infrastructure. However, no method of transmission over the internet is 100% secure.

9. Children

HostPen is not directed at children under the age of 16. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or a notice on our website.

12. Platform Disclaimer

HostPen is an independent product and is not affiliated with, endorsed by, sponsored by, or officially connected to Airbnb, VRBO, Booking.com, or any other short-term rental platform in any way. We are not a partner, reseller, or authorised representative of any of these companies.

Any mention of these platforms on our website is solely for the purpose of describing the context in which our users operate. HostPen is a standalone writing tool built for individual hosts — it is not approved, licensed, or verified by any rental platform.

All trademarks, logos, and brand names referenced belong to their respective owners.

13. Contact

For any questions about this Privacy Policy, please contact us at hostpen@protonmail.com.

Last updated: March 2026

1. Acceptance of Terms

By accessing or using HostPen ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including free trial users and paying subscribers.

2. Description of Service

HostPen is a web-based SaaS platform that provides AI-powered writing tools for short-term rental hosts. The Service includes tools for generating guest reviews, listing descriptions, check-in messages, complaint responses, and review replies. All content is generated using the Anthropic Claude API.

3. Account Registration

To access the full Service, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 16 years of age to register.

4. Subscription Plans & Billing

HostPen offers the following monthly subscription plans:

• Starter — $49/month: 100 AI generations per month, access to all 5 tools.
• Pro — $79/month: Unlimited AI generations, priority processing, premium theme unlocks.

All payments are processed by Lemon Squeezy. Subscriptions renew automatically on a monthly basis unless cancelled. You will be charged on the same date each month as your initial purchase.

5. Cancellation & Refunds

You may cancel your subscription at any time from your account settings or by contacting us at hostpen@protonmail.com. Cancellation takes effect at the end of your current billing period — you retain access until then.

We offer a refund within 7 days of your first payment if you are not satisfied with the Service. Refund requests after 7 days are evaluated on a case-by-case basis. Contact hostpen@protonmail.com to request a refund.

6. Acceptable Use

You agree not to use HostPen to:

• Generate content that is false, deceptive, or misleading to guests or platforms.
• Violate any applicable laws or the terms of service of Airbnb, VRBO, or any other platform.
• Attempt to reverse-engineer, scrape, or abuse the platform or its API.
• Resell or redistribute access to the Service without written permission.
• Upload or submit content that is unlawful, harmful, or infringes the rights of others.

We reserve the right to suspend or terminate accounts that violate these terms.

7. AI-Generated Content

HostPen uses artificial intelligence to generate written content. While we strive for quality and relevance, we do not guarantee the accuracy, suitability, or completeness of any generated output. You are solely responsible for reviewing and deciding whether to use any AI-generated content before publishing it anywhere.

8. Intellectual Property

The HostPen platform, including its design, code, and branding, is the intellectual property of HostPen. Content you generate using the Service is yours to use freely. You grant HostPen no rights over your generated content.

9. Limitation of Liability

To the maximum extent permitted by law, HostPen shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days prior to the claim.

10. Service Availability

We aim to maintain high uptime but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (such as Anthropic or Vercel), or unforeseen circumstances may cause temporary unavailability. We are not liable for any losses caused by downtime.

11. Modifications

We reserve the right to update these Terms of Service at any time. We will notify users of material changes via email or a notice on our website. Continued use of the Service after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which HostPen operates. Any disputes will be resolved through good-faith negotiation before any formal proceedings are initiated.

13. Platform Disclaimer

HostPen is an independent product and is in no way affiliated with, endorsed by, sponsored by, partnered with, or officially connected to Airbnb, VRBO, Booking.com, or any other short-term rental platform. We have no relationship — commercial or otherwise — with any of these companies, and they have not launched, approved, licensed, or verified HostPen in any capacity.

References to these platforms on our website or within our tools exist solely to describe the context in which our users work. HostPen is a standalone, third-party writing tool intended for individual hosts who independently choose to use these platforms. Any trademarks, logos, or brand names referenced belong entirely to their respective owners.

Users are solely responsible for ensuring that any content generated by HostPen complies with the terms of service of whichever platform they use.

14. Contact

For any questions about these Terms of Service, please contact us at hostpen@protonmail.com.

Why HostPen Exists

Every short-term rental host knows the feeling — a guest checks out, leaves happy, and you sit down to write a review. Twenty minutes later you're still staring at a blank screen, trying to say something that doesn't sound like every other generic response on the platform.

HostPen was built to fix exactly that. Not with templates. Not with copy-paste. With AI that actually understands the language of hosting — warm, personal, professional, and fast.

What We Built

HostPen gives short-term rental hosts five AI-powered writing tools in one place:

• Guest Review Writer — turn your quick notes into warm, genuine 5-star reviews.
• Review Response — reply to guest reviews publicly with the right tone every time.
• Listing Optimizer — rewrite your listing description to rank higher and convert better.
• Check-in Message — generate clear, welcoming arrival guides for your property.
• Complaint Handler — respond to difficult guests calmly and professionally.

Every tool runs on the Anthropic Claude API — one of the most advanced AI models available — so the output actually sounds human.

Who We're For

HostPen is built for independent hosts managing one property or ten. Whether you list on Airbnb, VRBO, Booking.com, or anywhere else — if you care about your reviews and your guests' experience, HostPen is for you.

Get in Touch

We're a small, focused team and we read every message. Reach us at hostpen@protonmail.com.

We're working on guides, tips, and hosting insights — written for hosts who take their craft seriously. Check back soon.

We'd Love to Hear From You

Whether you have a question about HostPen, need help with your account, or just want to share feedback — we read every message and respond within 24 hours.

Send Us a Message

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